FAQ – What you need to know
Welcome to our FAQ section: Here you will find answers to the most frequently asked questions about our solutions, services and offers. Can’t find the right answer? Then simply contact our support team.
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What is the DOCUFY Academy?
The DOCUFY Academy is DOCUFY’s training center, enabling users to enhance their knowledge of DOCUFY software solutions. The offerings range from free webinars for beginners to intensive trainings for advanced users. The goal is to help users utilize the software efficiently and effectively in their daily work.
What training programs are available?
The DOCUFY Academy offers:
- Free Webinars: Introductions to various DOCUFY software products, ideal for the curious and beginners.
- Online Trainings: Intensive courses on specific topics, such as the three-part “COSIMA go! Getting started” training.
- Individual In-house Trainings and Workshops: Tailored sessions designed to meet the specific needs and products of the client.
Who are the trainers at the DOCUFY Academy?
The training team consists of experienced professionals, including:
- Dominik Glaser: Senior Developer and Scripting Trainer.
- Alina Hirmer: Quality Manager and Trainer.
- Holger Matthes: Consultant and COSIMA Trainer.
- Michael Müller-Hillebrand: Senior Consultant and COSIMA Trainer.
- Ulrike Neppig: Support Staff and COSIMA Trainer.
- Philipp Delph: Consultant and COSIMA Trainer.
How can I register for a training or webinar?
Registrations can be made through the official DOCUFY Academy website. There, you will find an overview of all current trainings and webinars, along with the respective registration forms.
Are certificates provided for completed trainings?
Yes, upon successful completion of a training, you will receive a DOCUFY Academy certificate confirming your acquired knowledge.
Who can I contact for questions?
For inquiries, Dr. Natalia Schall, the Head of the DOCUFY Academy, is available. You can reach her by phone at +49 951 208 59-6 or via email at training@docufy.de.
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What is DOCUFY?
DOCUFY is a leading provider of professional software solutions for managing product information and product knowledge. With over 25 years of experience, DOCUFY helps companies efficiently access information and utilize knowledge for long-term business success.
Which industries benefit from DOCUFY solutions?
DOCUFY solutions are used across various industries, including:
- Mechanical and plant engineering
- Automotive industry
- Medical technology
- Software development and IT
- Aerospace
- Energy and environmental technology
What software solutions does DOCUFY offer?
DOCUFY provides a comprehensive range of software solutions, including:
- COSIMA – AI-powered XML editorial system for technical documentation.
- Content Delivery – Mobile publishing platform for digital information delivery.
- DOCUFY Machine Safety – Software for legally compliant risk assessments in accordance with the Machinery Directive.
- DOCUFY CAx Quality Manager – Ensures high data quality in CAD designs.
- DOCUFY CAx Analytics – Analysis tool for optimizing development processes through CAD data insights.
- door2parts – Interactive spare parts catalog solution for efficient spare parts management.
- Theum – AI-powered knowledge management software that automatically transforms documents into searchable knowledge databases.
Where is DOCUFY headquartered?
DOCUFY is headquartered in Bamberg, Germany, and is a subsidiary of Heidelberg Materials AG.
How can I learn more about DOCUFY or get in touch?
For more information about DOCUFY, its software solutions, and contact details, visit the official website: www.docufy.de.
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What is Theum?
Theum is an intelligent knowledge management software that automatically transforms documents into a searchable, structured, and instantly usable knowledge base. Instead of lengthy documents, users receive precise answers.
Who is Theum for?
Theum is ideal for businesses and organizations of all sizes that want to organize, share, and retrieve their knowledge more efficiently. It is particularly valuable for industries with extensive documentation, such as technical documentation, legal, compliance, or IT.
What are Theum’s key features?
- AI-powered knowledge delivery: Automatically converts documents into an easily searchable knowledge base.
- Smart search: Users find precise answers instead of lengthy documents.
- Cross-platform compatibility: Works on desktop, web, and mobile devices.
- Access control & security: Role-based access to content.
- Easy integration: Connects seamlessly with existing systems such as SharePoint, DMS, and ERP.
Our qualified support team is always available to ensure you get the most out of Theum:
Our support team provides comprehensive assistance—from implementation to ongoing operation. We help you tailor Theum to your needs and maximize the value of your knowledge base.
Where can I learn more about Theum and request a demo?
More information or request a live demo.
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What is TechPub Studio?
TechPub Studio is a powerful software solution for creating, managing, and publishing technical documentation. It enables efficient structuring and reuse of content, allowing you to deliver high-quality technical information quickly and easily.
Who is TechPub Studio for?
TechPub Studio is designed for companies that need to produce complex technical documentation—especially in industries such as mechanical engineering, automotive, medical technology, and software development. It is ideal for technical writers, documentation managers, and product developers.
What are TechPub Studio’s key features?
- Modular authoring: Create, manage, and reuse documentation content for consistent and efficient publications.
- Multi-channel publishing: Publish content in PDF, HTML, mobile formats, and more—with just one click.
- Intelligent linking: Automatic cross-references and updates ensure error-free documentation.
- Collaborative workflow: Teams can work together on content with built-in version control and approval processes.
- Seamless integration: Connects to existing systems such as PIM, PLM, or DMS.
Our qualified support team is always available to ensure you get the most out of TechPub Studio:
Our support team helps with implementation, training, and process optimization so you can use TechPub Studio efficiently.
Where can I learn more about TechPub Studio and request a demo?
More information or request a live demo.
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What is door2parts?
DOCUFY’s Interactive Spare Parts Catalog is an innovative solution for providing spare parts information in a digital, user-friendly environment. It simplifies part identification, ordering, and management through interactive visualizations and an intelligent search function.
Who is the Interactive Spare Parts Catalog for?
This solution is ideal for manufacturers, service teams, dealers, and customers who need quick and easy access to up-to-date spare parts information. It is especially valuable for companies in mechanical engineering, automotive, and plant construction.
What are the key features of DOCUFY’s Interactive Spare Parts Catalog?
- Interactive 2D & 3D visualization: Easily identify spare parts through detailed visual representation.
- Smart search & filter functions: Quickly find the required spare parts.
- Direct ordering capability: Integrated shopping cart for seamless purchasing.
- Automatic updates: Always up-to-date spare parts information without printed catalogs.
- Seamless integration: Connects with PLM, ERP, and service systems.
Our qualified support team is always available to ensure you get the most out of the Interactive Spare Parts Catalog:
Our support team assists you from implementation to ongoing operation, helping you optimize spare parts management.
Where can I learn more about the Interactive Spare Parts Catalog and request a demo?
More information or request a live demo
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What is DOCUFY Machine Safety?
DOCUFY Machine Safety is a powerful software solution for legally compliant risk assessment and safe machine development. The application enables companies to efficiently analyze hazards, document protective measures and carry out legally compliant conformity assessments in accordance with ISO 12100, CE marking and other standards. With intuitive user guidance and predefined workflows, DOCUFY Machine Safety optimizes the entire safety process for machines and systems.
Who is DOCUFY Machine Safety suitable for?
DOCUFY Machine Safety is aimed at machine and plant manufacturers, designers, safety engineers and CE officers who want to carry out risk assessments and conformity assessments efficiently and in compliance with standards. The software is ideal for medium-sized companies and large corporations that want to automate their safety documentation and meet legal requirements with ease.
What are the main features of DOCUFY Machine Safety?
DOCUFY Machine Safety supports companies with powerful functions for efficient and standard-compliant risk assessment:
- Hazard analysis according to ISO 12100
- Automated creation of risk assessments
- CE conformity assessment for machines and systems
- Reusable safety measures & templates
- Integrated standards management
- Cross-team and cross-location collaboration
- Easy integration into existing processes and systems
With these functions, the software ensures fast, reliable and audit-proof documentation of machine safety.
What is the customer support like for DOCUFY Machine Safety?
Our qualified support team will assist you with all questions relating to DOCUFY Machine Safety. In addition to personal advice from our experts, we offer
- Direct support via telephone & e-mail
- Training & webinars for optimal use
In this way, we ensure that you can exploit the full potential of the software – from initial setup to daily use.
Where can I find out more about DOCUFY Machine Safety and request a demo?
All information about DOCUFY Machine Safety can be found HERE
There you can also request a free demo to experience the software live. Our experts will show you how you can make your risk assessment more efficient and safer.
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What is DOCUFY Content Delivery?
DOCUFY Content Delivery is a powerful solution for providing technical information. It ensures that relevant content is available exactly when and where it’s needed—anytime and on any device.
Who is DOCUFY Content Delivery for?
DOCUFY Content Delivery is designed for companies that want to deliver technical information efficiently and in a targeted manner. It’s ideal for manufacturers, service teams, customers, and partners who need quick access to relevant content—regardless of the device.
What are DOCUFY Content Delivery’s key features?
- Context-based delivery: Users receive precisely the information they need in a given situation.
- Cross-platform & device-independent: Content is accessible anytime on desktop, tablet, or smartphone.
- Smart search & filters: Fast access to relevant content through powerful search and filter functions.
- Automatic updates: Users always have the latest version of the documentation.
- Seamless integration: Connects with PLM, DMS, and service systems.
Our qualified support team is always available to ensure you get the most out of DOCUFY Content Delivery:
Our support team assists you from implementation to ongoing operation. We help you manage and deliver your technical content efficiently.
Where can I learn more about DOCUFY Content Delivery and request a demo?
More information or request a live demo
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What is DOCUFY CAx Quality Manager?
DOCUFY CAx Quality Manager is an innovative software solution for quality assurance in product development. It helps engineers, designers, and quality managers automate inspection processes for CAD models, detect errors early, and improve product quality. With seamless integration into CAD and PDM systems, DOCUFY CAx Quality Manager ensures efficient and continuous quality control throughout the entire product lifecycle.
Who is DOCUFY CAx Quality Manager for?
The software is designed for product developers, engineers, quality managers, and CAx specialists who want to implement efficient quality assurance directly within the CAD process. It is particularly beneficial for mechanical engineering companies, automotive suppliers, and manufacturing industries looking to identify errors early and reduce waste.
What are the key features of DOCUFY CAx Quality Manager?
DOCUFY CAx Quality Manager offers powerful features for automated, efficient, and transparent quality assurance:
- Automated validation of CAD models against design guidelines
- Seamless integration with leading CAD, PLM, and PDM systems
- Predefined inspection rules & customizable settings
- Detailed error analysis with visualization within the CAD system
- Workflow management for consistent quality control
- Reduction of errors, rework, and costs
With these features, the software enables efficient, compliant, and traceable quality assurance directly in the design process.
Free 90-Day Trial of DOCUFY CAx Quality Manager
Try DOCUFY CAx Quality Manager free for 90 days and experience how it can automatically detect errors in CAD models and optimize quality assurance processes. The trial version provides full functionality, allowing you to integrate the software into your existing development environment and test it under real-world conditions.
Benefits of the free trial:
- 90-day unlimited access
- Full-featured software, no restrictions
- Seamless integration into CAD & PDM systems
- Dedicated technical support included
Request your free trial now & boost your quality assurance!
What kind of customer support is available for DOCUFY CAx Quality Manager?
We provide first-class support to help you get the most out of DOCUFY CAx Quality Manager:
- Direct support via phone & email
- Webinars for optimal use
Our experts are ready to assist you with implementation and day-to-day usage of the software
Where can I learn more about DOCUFY CAx Quality Manager and request a demo?
You can find all the details about DOCUFY CAx Quality Manager HERE
Request a free demo to see the software in action and learn how it can streamline your quality assurance process.
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What is DOCUFY CAx Analytics?
DOCUFY CAx Analytics is a powerful software solution for analyzing and optimizing design processes. It enables companies to evaluate engineering data from CAD and PDM systems, identify inefficiencies, and make data-driven decisions. With visualized design data, you gain valuable insights to increase efficiency and reduce costs.
Who is DOCUFY CAx Analytics for?
DOCUFY CAx Analytics is designed for engineering managers, quality managers, CAx specialists, and decision-makers who want to gain greater transparency and control over their design processes. It is particularly beneficial for companies in mechanical engineering, automotive, and manufacturing industries, helping them detect inefficiencies early and implement data-driven optimizations.
What are the key features of DOCUFY CAx Analytics?
DOCUFY CAx Analytics offers comprehensive features for data analysis and process optimization in engineering:
- Automated collection and analysis of CAD and PDM data
- Identification of process inefficiencies and optimization potential
- Dynamic dashboards & interactive data visualization
- Customizable KPIs & reports
- Seamless integration with existing CAx and PLM systems
- Reduction of design errors and operational costs
By leveraging these features, companies can optimize development processes and make informed decisions based on real data.
Free 90-Day Trial of DOCUFY CAx Analytics
Try DOCUFY CAx Analytics free for 90 days and experience how you can detect inefficiencies in engineering processes and enhance workflows with data-driven insights. The trial version gives you full access, allowing you to test the software under real-world conditions within your company.
Benefits of the free trial:
- 90-day unlimited access
- Full-featured software, no restrictions
- Seamless integration into CAx & PLM systems
- Dedicated technical support included
Request your free trial now & optimize engineering analytics!
What kind of customer support is available for DOCUFY CAx Analytics?
Our qualified support team is always available to ensure you get the most out of DOCUFY CAx Analytics:
- Direct support via phone & email
We support you from software implementation to long-term usage and assist you in data analysis and process optimization.
Where can I learn more about DOCUFY CAx Analytics and request a demo?
You can find all details about DOCUFY CAx Analytics HERE
Request a free demo and discover how you can identify inefficiencies in engineering and optimize processes with data-driven insights.
Request your demo today & gain more transparency in design processes!
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What is COSIMA?
COSIMA is an AI-supported editorial system that is specially designed to optimize the creation, management and publication of documentation and other types of content.
Who is COSIMA suitable for?
COSIMA is ideal for companies of all sizes that need to manage and publish complex documentation efficiently. It is particularly suited to industries such as engineering, software development and other areas where precise documentation is required.
What are the main features of COSIMA?
COSIMA offers the following functions, among others:
- Multilingual content management
- Automated content creation through artificial intelligence
- Variant management
- Versioning
- Seamless integration of specialist departments
- User-friendly interface
What is the customer support like for COSIMA?
COSIMA usually comes with extensive customer support, including user manuals, online help, direct support from experts and regular updates and maintenance.
Is training available to help me get the most out of COSIMA?
Yes, we offer both standard training for different levels of specialization and individual training to help users get started and continue to use the system.
Where can I find out more about COSIMA and request a demo?
You can book a live demo right here. We would also be delighted if you write to us at vertrieb@docufy.de with your questions.
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What are DOCUFY’s custom software solutions?
DOCUFY offers tailored software solutions precisely aligned with your company’s specific business processes and requirements. Instead of relying on off-the-shelf software, we adapt our robust base products to seamlessly integrate into your existing IT infrastructure and process landscape.
What advantages do customized software solutions offer?
Customized software solutions provide numerous benefits:
- Tailored Adaptation: The software is customized to your specific processes and requirements, eliminating unnecessary features or workarounds.
- Seamless Integration: Our solutions integrate smoothly into your existing IT environment, minimizing implementation efforts.
- Intelligent Process Control: Through smart automation and precise workflows, the efficiency of your business processes is enhanced.
- Future-Proofing: Our solutions are flexible and scalable, allowing them to evolve with your company’s future needs.
For which industries are the custom software solutions suitable?
Our tailored software solutions are applicable across various industries and are suitable for companies of all sizes. Our clientele includes technology startups, medium-sized enterprises, and large industrial corporations.
What is the customization process like?
The process begins with a detailed analysis of your existing processes and IT infrastructure. Based on these insights, we adapt our standard software to your specific requirements, develop custom interfaces and workflows, and seamlessly integrate the solution into your system landscape.
How can I learn more about DOCUFY’s custom software solutions?
For more information or to schedule a consultation, you can contact us through our website. There, you’ll also find success stories from clients who have benefited from our customized solutions.
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What training opportunities does the DOCUFY Academy offer for software users?
The DOCUFY Academy offers a variety of training sessions for software users, including:
- Free Webinars: Introductions to various DOCUFY software products, ideal for beginners and the curious.
- Paid Trainings: Intensive courses on specific topics, such as “COSIMA go! Advanced” or “Scripting in COSIMA: What’s Possible?”.
- Individual In-house Trainings and Workshops: Tailored sessions customized to the specific needs and products of the client.
Open trainings are conducted online; upon request, trainers can also hold on-site sessions or workshops.
How can I register for a webinar or training?
Registrations can be made through the official DOCUFY Academy website. There, you will find an overview of all current trainings and webinars, along with the respective registration forms.
What are the upcoming training dates?
We currently do not offer any english webinars or trainings.
Are there discounts for group registrations?
Yes, discounts are available for group registrations:
- If two participants from the same company register for a training session, the second participant receives a 5% discount.
- If three or more participants register, the third and all additional participants receive a 10% discount.
Who can I contact if I have questions?
For any questions, you can contact Dr. Natalia Schall, the head of the DOCUFY Academy.
📞 Phone: +49 951 208 59-6
📧 Email: training@docufy.de -
What are the introductory webinars of the DOCUFY Academy?
The introductory webinars of the DOCUFY Academy are free, live online sessions designed to provide beginners and interested individuals with an overview of DOCUFY’s various software products. Participants receive insights into the features and applications of the solutions and have the opportunity to ask individual questions directly to the experts.
Who are these webinars intended for?
The webinars are aimed at beginners and curious individuals who wish to familiarize themselves with DOCUFY’s software products. They are ideal for professionals in the fields of technical documentation, knowledge management, and product lifecycle management seeking efficient solutions for their daily challenges.
What topics are covered in the webinars?
The webinars cover a range of topics, including:
- Technical Documentation: Introduction to the XML editorial system COSIMA.
- Knowledge Management: Presentation of the AI-powered knowledge management software Theum.
- Product Lifecycle Management (PLM): Overview of solutions like DOCUFY CAx Quality Manager and DOCUFY CAx Analytics.
Each webinar focuses on a specific product and its applications.
How can I register for a webinar?
Registration for the webinars is available through the official DOCUFY Academy website. There, you will find a list of current webinars and the corresponding registration forms. Participation is free, and the webinars are held regularly.
Who conducts the webinars?
The webinars are led by experienced trainers from the DOCUFY Academy, including experts like Dr. Natalia Schall, the head of the Academy. They bring extensive knowledge and practical experience and are available to answer individual questions during the webinars.
Are recordings of the webinars available?
The introductory webinars are designed to be live and interactive, allowing participants to ask questions directly. Therefore, they are typically not recorded. If you are interested in specific topics or wish to attend again, you can register for future webinar sessions.
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What is the DOCUFY Training Path?
The DOCUFY Training Path is a structured, three-phase program offered by the DOCUFY Academy, designed to guide users from beginners to experts in utilizing DOCUFY software solutions. The program includes the phases of Basic Training, Specialization, and Expert Knowledge.
What phases does the training path include?
- Basic Training: Provides foundational knowledge, e.g., through the “COSIMA go! Getting started” course.
- Specialization: Focuses on specific topics such as translation management or COSIMA administration.
- Expert Knowledge: Offers advanced skills, e.g., through courses on scripting or Schematron rules.
Can I start at any phase?
Yes, the program is designed flexibly, allowing you to enter at the phase that matches your current knowledge level and needs.
Are certificates awarded for completed trainings?
Yes, after completing each phase, you will receive a certificate from the DOCUFY Academy. Upon completing all three phases, you will be awarded the COSIMA Expert Certificate, validating your comprehensive expertise.
How can I register for trainings?
Registrations can be made through the official DOCUFY Academy website. There, you will find an overview of all current trainings and the respective registration forms.
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What are DOCUFY’s PLM Services?
DOCUFY’s PLM Services assist manufacturing companies in realizing their Product Lifecycle Management (PLM) vision. This includes the centralized management of all relevant product and production data, as well as seamless integration into ERP and MES systems for continuous, digital processes.
What services do the PLM Services offer?
DOCUFY’s PLM Services include:
- PLM Blueprint Development: Creating an individual roadmap that maps your product development and change processes, as well as all relevant stakeholder requirements.
- Project Planning and Management: Developing a detailed project plan that includes content, timelines, and responsibilities, supported by methodological consulting and concrete improvement suggestions.
- Solution Development for Teamcenter®: Tailored software solutions aligned with your stakeholders’ requirements, from creating precise solution proposals to technical implementation.
- Optimization of Variant Configuration: Implementing effective product and sales configurators to optimize the Configure-to-Order (CTO) process and accelerate adaptation to customer requirements.
- SAP/ERP Integration of Teamcenter®: Bidirectional exchange of material data and documents between Teamcenter® and SAP/ERP systems to ensure data consistency and reduce errors.
- Infrastructure Planning and Implementation: Establishing a scalable and efficient IT infrastructure that offers high flexibility and supports future growth requirements.
Who can benefit from the PLM Services?
The PLM Services are designed for manufacturing companies aiming to optimize their product development and production processes through an effective PLM strategy. They are especially valuable for organizations managing complex product data and seeking seamless integration into existing business and production systems.
How can I access the PLM Services?
You can schedule a consultation through DOCUFY’s official website. There, you will find more information and can directly get in touch.
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What are DOCUFY’s CCMS Services?
DOCUFY’s CCMS Services provide tailored support for the implementation and utilization of Component Content Management Systems (CCMS). They cover the entire process—from planning and implementation to training and ongoing support.
What do the CCMS Services include?
The CCMS Services encompass:
- Customized CCMS Blueprints: Developing a roadmap that outlines all essential processes and outcomes of technical documentation within your product development and modification workflows.
- Structured Project Planning and Management: Creating a detailed project plan with clearly defined content, timelines, and responsibilities.
- Efficient Structure and Layout Development: Optimizing information structures and layouts for consistent, cross-platform presentations.
- Integration of New Systems: Seamlessly incorporating the CCMS into existing IT infrastructures and processes.
- Training and Support: Providing team training and continuous assistance to ensure smooth operations.
Who can benefit from the CCMS Services?
The CCMS Services are designed for companies aiming to enhance their technical documentation, regardless of industry or size. They are especially beneficial for organizations managing complex product documentation.
How can I access the CCMS Services?
You can schedule a consultation through the DOCUFY website, where you’ll find more information and direct contact options.
Still got questions?
Would you like to arrange a consultation, do you have a question about our products or would you like to order information material? Simply fill out the form or give us a call! We are happy to help!